Customer Testimonials
Real reviews from real homeowners across the North East. We're proud of our reputation for quality and reliability.
“Absolutely brilliant service from start to finish. The lads arrived on time, were polite and professional, and did a fantastic job on our flat roof. No mess left behind. Would highly recommend to anyone.”
“Had a leak in our bedroom ceiling during the heavy rain. Called ITS Roofing and they came out the same day. Fixed the problem quickly and even checked the rest of the roof for free. Excellent company.”
“We had our entire roof re-tiled and new fascias and soffits fitted. The transformation is incredible. The team were hardworking, tidy and very knowledgeable. Great value for money.”
“After getting three quotes, ITS Roofing offered the best price and the most detailed explanation of the work needed. Our chimney repointing looks perfect. Very pleased with the result.”
“The guttering on our Victorian terrace was in a terrible state. The team replaced everything with new uPVC and the difference is night and day. Professional service throughout.”
“We needed emergency repairs after Storm Arwen damaged our roof. ITS Roofing were there within hours, made everything safe, then came back to do a proper repair. Lifesavers!”
“Had new lead flashings fitted around our chimney. The workmanship is excellent and we haven't had a single drop of water since. Worth every penny. Thank you, lads.”
“The team did a wonderful job replacing our old wooden fascias with uPVC. The house looks so much smarter now and we don't have to worry about painting them every year. Brilliant service.”
“ITS Roofing carried out a full roof survey for us before we bought our new house. They found issues the surveyor had missed. Saved us a fortune in the long run. Highly recommended.”
“Our flat garage roof had been leaking for months. Previous roofers bodged it but ITS Roofing stripped it back and installed a proper GRP system. No more leaks! Superb quality work.”
“Very impressed with the uPVC roofline work. Clean, efficient, and the finish is immaculate. The lads even cleaned up better than they found it. Can't fault them at all.”
“Had several broken roof tiles replaced after the winter storms. Quick response, fair price, and excellent workmanship. These are proper tradespeople who take pride in their work.”
“Good job on the moss removal and gutter cleaning. The roof looks brand new again. Only reason for 4 stars is the slight delay in scheduling, but the work itself was top notch.”
“Fantastic company to deal with. We had a complete re-roof with Marley Modern tiles. The team worked efficiently even in poor weather. The end result is absolutely spot on.”
“Our chimney stack was crumbling and needed rebuilding. ITS Roofing did a cracking job — you'd never know it was new. Proper craftsmen who know their trade inside out.”
“We've used ITS Roofing twice now — once for guttering and once for a flat roof repair. Both times the service has been excellent. Reliable, honest, and great quality work.”
“The lads fitted new lead valleys on our 1930s semi. Beautiful work — the attention to detail is second to none. Would definitely use them again for any roofing work.”
“At 78, I was worried about finding a trustworthy roofer. ITS Roofing were recommended by my neighbour and I'm so glad I called them. Honest, respectful, and did a lovely job on my porch roof.”
“Emergency callout on a Sunday after a slate came off in the wind. They were there within two hours and sorted it out properly. No extra charge for the weekend either. Top lads.”
“Had the full roofline package — fascias, soffits, guttering, and dry verge. The house looks completely refreshed. Everyone who visits comments on how good it looks. Thank you!”
“Solid work on our roof repair. Found and fixed the leak that two other roofers couldn't find. Communication could have been slightly better but the end result was excellent.”
“We had a new flat roof fitted on our extension. The EPDM rubber system they used comes with a 20-year guarantee. Very professional team and the price was very competitive.”
“Brilliant job repairing the ridge tiles on our bungalow. The team were up and down in a day, left everything spotless, and the price was exactly as quoted. No hidden extras.”
“I can't speak highly enough of this company. They replaced all our guttering and downpipes, and even repaired a section of soffit that was damaged. Really thorough and professional.”
“The annual roof maintenance plan is excellent value. They come out, inspect everything, clean the gutters, and fix any small issues. Peace of mind knowing the roof is in good hands.”
“Had our chimney removed and the roof made good where it used to be. Neat, tidy work with new tiles matching the existing ones perfectly. Very happy with the result.”
“Excellent lead work on our bay window. The detail and finish is beautiful. These lads clearly take pride in their craft. Would recommend them to anyone needing roofing work done.”
“We had a complete re-slate of our cottage roof. It was a big job but the team handled it brilliantly. Communication was great throughout and the finished roof is stunning.”
“Called about a leak on a Friday afternoon and they were round first thing Saturday morning. Fixed the problem in under an hour. No fuss, no drama, just good honest work.”
“The best roofing company we've ever used. Professional from the first phone call to the final clean-up. Our new pitched roof looks absolutely amazing. Five stars all day long.”